What internet plans are available?

Plans range from basic browsing packages to high-performance fiber options:

1. Starter Plan: Ideal for basic browsing, social media, and light daily use.

2. Family Plan: Optimized for simultaneous streaming and online classes.

3. Pro Plan: High-speed bandwidth for heavy user .

4. Business Plan: Commercial-grade speeds with dedicated technical support.

Are there data limits or hidden extra charges?

Most fiber plans offer unlimited data with zero caps. Monthly subscription fees are fixed unless optional add-on services or custom equipment are requested.

Why is my Wi-Fi running slowly?

1. High network traffic from multiple connected devices.

2. Physical obstructions like thick walls or large appliances blocking the router signal.

3. Background application updates or heavy file downloads.

What basic troubleshooting can I try before reporting an issue?

1. Restart your Wi-Fi router and modem by unplugging power for 30 seconds.

2. Verify that all optical fiber cables and Ethernet patch cords are firmly connected.

3. Turn your devices wifi off and back on to re establish the connection.

How long does standard installation take?

Standard fiber deployment typically takes 1 to 3 business days after account validation, subject to local box capacity and wiring requirements.

How do I pay my monthly bill?

Payments can be processed via online banking, partner payment centers, or direct walk-in customer service center. Bills are generated monthly and due on the specified billing cycle date.

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